{"id":115,"date":"2018-01-11T07:04:15","date_gmt":"2018-01-11T07:04:15","guid":{"rendered":"https:\/\/www.igadgetsworld.com\/news\/?p=115"},"modified":"2019-04-14T05:22:59","modified_gmt":"2019-04-14T05:22:59","slug":"mi-powerbank-explodes-user-reports-to-xiaomi-only-to-get-a-generic-response","status":"publish","type":"post","link":"https:\/\/www.igadgetsworld.com\/news\/mi-powerbank-explodes-user-reports-to-xiaomi-only-to-get-a-generic-response\/115\/","title":{"rendered":"Mi Powerbank explodes, user reports to Xiaomi only to get a generic response"},"content":{"rendered":"

I was just browsing through my Facebook and saw a post that actually made me get out of my blanket and get into keyboard warrior mode. Seems like brands are now in serious troll mood as they have gained a huge number of followers and fans, who would buy their devices no matter how pathetically they treat any of their customers<\/a>. Here is a case of Mi Powerbank explosion, as we found out on social media and reached to the victim.<\/p>\n

https:\/\/www.facebook.com\/photo.php?fbid=1693620464022942&set=p.1693620464022942&type=3&theater<\/a><\/p>\n

In this post above, made by a Xiaomi power bank user, he has accused Xiaomi of being arrogant and has also said that they just ignored the issue he had.<\/p>\n

Now, here’s what actually happened – Ashish Kumar<\/a>, had bought the Mi powerbank (16000mAh) on 10 Jun 2015 from Amazon India. Yesterday, while charging it, the powerbank exploded suddenly. Luckily no one was there in the room. When he went in, he saw that it was on fire and the room was filled with smoke. He immediately removed the charger and eventually found that the power bank hit the TV beside it. He wrote in the Facebook post that he wrote to Xiaomi Customer Support and emailed explaining the incident. Xiaomi executive asked for the details and as per that, he sent the photos and the copy of the invoice.<\/span>
\nNow, here comes the turning point. He got this in reply – <\/span><\/p>\n

“However, I see that you purchased Power Bank 16000mAh 2 years back 2015-06-09 under order id 5150609150001226. Hence, the warranty period is over. I am extremely sorry, we are unable to help you with this case.”<\/i><\/span><\/p><\/blockquote>\n

So, basically as per Xiaomi a user should use Mi devices as long as they are under warranty, i.e. 1 year or 6 months, whichever is applicable. It is fine that Xiaomi can decline a warranty claim as the warranty period is over, but this is shocking that they stick to the generic reply and actions, even though it is a rare and dangerous case. Isn’t scary that you may buy any Mi device and after the warranty is over, it may explode suddenly? Have a look at these images, before further reading!<\/p>\n