Recently Samsung officially announced that they will be temporarily halting the sales due to Galaxy Note 7 exploding battery. Some units of the Samsung Galaxy Note 7 have presented cases of literally “explosive batteries”. 35 cases have been officially acknowledged by Samsung and they were caused by faulty batteries that caught on fire while they were charging.
For now, there are no reports of people injured.
These faulty units were shipped with a battery that overloaded the smartphone, which led to combustion and the total loss of these units. Therefore, Samsung suspended sales of the new Galaxy Note 7 smartphone on Friday. Apparently, this was caused by the batteries supplied by a certain provider, but Samsung hasn't confirmed which one.
The Samsung Galaxy Note 7 is the newest flagship of the Southern-Korean Brand and it was released on August 19 of the current year in several markets, such as South Korea and North America.
The Samsung's response
It didn’t take long for Samsung to respond and assume the responsibility, the president of Samsung's mobile business Koh Dong-jin has taken the task of answering on behalf of the company and diligently offer solutions to the affected and owners of the Galaxy Note 7. He said that the owners can swap their phones for a new one within a couple weeks, once the problem is solved and new units arrive in stores and Samsung customer service centers. He publicly apologized for the inconvenient and also offered further details during a conference, he had this to say:
"As of Sept. 1, a total of 35 claims were registered with Samsung's service centers at home and abroad. Only 24 units on a scale of 1 million were affected by the battery problem…Samsung will replace all Galaxy Note 7 handsets sold at home and abroad with new ones, regardless of the date of the purchase"
This means that 24 out of a million units have this issue and are prone to exploding or getting caught on fire, keep in mind that Samsung has sold 2,5 million units worldwide until now (in 10 different countries) and if you own a Galaxy Note 7 the wisest thing that you can do is stop using it and swap it for a new unit. However, these numbers are only estimations, since Samsung can’t tell for sure how many units of the Samsung Galaxy Note 7 have this terrible issue of exploding batteries, but still, there is a significant risk involved.
Samsung Galaxy Note 7: Sales put on hold
Due to the Samsung Galaxy Note 7 exploding battery like some users like to call it, the firm decided to stop the sales temporally and get to the bottom of the problem. Koh Dong-jin stated the following:
"By putting our top priority on customer safety, we've decided to halt sales (of Galaxy Note 7) and offer new replacement handsets to all customers,"
It seems that Samsung is more worry about their costumers right now, but this inconvenient will cost them a great deal and they know this.
Samsung Galaxy Note 7 exploding battery: The cause
As it was mentioned earlier, the “ Samsung Galaxy Note 7 exploding battery ” incident can be traced down to faulty battery cells manufactured by an unidentified supplier. Regarding this fact Koh Dong-jin said the following:
“We are currently conducting a thorough inspection with our suppliers to identify possible affected batteries in the market…There was a tiny problem in the manufacturing process so it was very difficult to find out”
The only country where sales are not being suspended is China, the company said that they have a different battery supplier for the Samsung Galaxy Note 7 units sold in that country.
Samsung Galaxy Note 7 exploding battery incident: The afterthought
This incident was brought to the attention of people through the social media, the affected users expressed their cases and some of them have shown convincing evidence. Several users throughout the internet have shown how their once new Samsung Galaxy Note 7 has now been reduced to a useless blackened shell.
This problematic event takes place in a crucial moment for Samsung since Apple will be announcing the new iPhone 7 next week and this was their opportunity for taking the upper hand and giving a good impression of the Samsung Galaxy Note 7.
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